Stage Exec Limited ("us", "we", or "our") (T/A PromptPad) own and operate the website. (www.promptpad.com)
PromptPad does not collect personally identifiable information unless you choose to provide it.
Our site may contain links to other websites. PromptPad is not responsible for the content and privacy policies of those websites. Please check their specific policies for the required information.
Information We Collect
You can choose to browse our site anonymously, but certain functions and pages may be unavailable as a result.
We may collect personally identifiable information about you. There are three primary forms where PromptPad collects information on this website. The data we collect is as follows:
Submit a Query Form
- Email Address
- Query / Question Submitted
Account Login and Sign Up
The information we collect is as follows:
- First Name
- Last Name
- Billing Address
- Email Address
- Organisation Type / Company Name
- Country of Residence
- Payment Information
We also collect information from you when you visit our website using Google Analytics for statistical analysis purposes.
If you send PromptPad an email, we may collect your name, your email address, and any other information which you choose to give us. This information will be used to assist and reply to the query you have.
If PromptPad does collect any personal data, it will be processed and stored securely, for no longer than is necessary considering the reason(s) for which it was first collected.
We will comply with our obligations and always safeguard your rights under GDPR and the Data Protection Act 2018.
Use of Your Information
Submit a Query Form: We use the information collected on this form to be able contact you with relevant information in relation to the PromptPad services you have enquired about.
Account Login and Sign Up: The information you provide will enable you to access the private account dashboard of the PromptPad system that displays your account information.
For all Stage Managers/Events/Productions: PromptPad is committed to protecting and respecting your privacy, and we will only use your personal information to administer your account and to provide the products and services you requested from us. We will, from time to time, contact you about our products and services, as well as other content that may be of interest to you.
The legal basis for processing your personal information is based on consent and legitimate interests.
Data Security / Access
PromptPad follows accepted industry standards to protect personal information you have provided. We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Any information stored and processed will be within the EU.
Data Retention Periods
As per GDPR, PromptPad will hold personal data for no longer than necessary as defined by our Data Retention Policy.
For newsletter signups, your data will be kept until you unsubscribe from those mails or contact email@example.com asking to be removed.
Disclosure of Data to Third Parties
PromptPad does not sell or share personal information about you with other people or non- affiliated companies except to provide you services you requested when we have your
permission to do so. Non-personally identifiable visitor information may be provided to other parties for reporting and statistical purposes. E.g. Google Analytics.
Do We Transfer Data Outside the EEA?
Our website hosting facilities are situated in Europe.
Occasionally for operational reasons it is necessary for us to send you data outside of the EEA. Transfers to countries outside the EEA will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission, a copy of which can be obtained from by contacting us.
You have rights under GDPR legislation pursuant to our processing of your data.
You can exercise these rights at any time by contacting us via email at firstname.lastname@example.org You have the right to be informed about any personal data which PromptPad holds relating to you, including how we acquired such data, and the purposes for which it is being used.
This right requires that you will be given a copy of your personal data which you may have supplied to us via our website.
To exercise this right, you must make your request in writing via post or email to the contact details specified above.
You should include adequate information to identify yourself and such other relevant information that will reasonably assist us in fulfilling your request. Your request will be dealt with within one month from the date on which your request was received.
You also have the right to have inaccurate personal data corrected. If you discover that we hold inaccurate personal data about you, you have a right to instruct us to correct that information. Such an instruction must also be in writing and must contain evidence of the correct information.
In certain circumstances, you have the ‘Right to be Forgotten’. This means that you can request that PromptPad removes all references to you from our records and systems. We will comply with all such requests in a timely manner, as required by the Data Protection legislation, unless other operational or legal obligations require us to retain such data for a particular purpose or period.
You have the right to object to processing of your personal data which you find intrusive, excessive, or unwarranted. PromptPad will respect your right to do so but may need to continue such processing where required to do so by law, or within the terms of an existing contractual arrangement.
PromptPad does not knowingly collect personal information from children under the age of 16. If you are under the age of 16, please do not submit any personal information through the Site. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce this Policy by instructing their children never to provide personal information through the Site without their permission.
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.
We use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
PromptPad System Cookies
The following are the default cookies that are used by PromptPad system services.
|Cookie Name||Cookie Purpose||Expiry||Category|
|COOKIE_CONSENT||Stores the user's cookie consent state for the current domain.||1 Year||Strictly Necessary|
|AUTH_SESSION_ID||ID of current authentication session.||Session||Strictly Necessary|
|AUTH_SESSION_ID_LEGACY||ID of current authentication session.||Session||Strictly Necessary|
|AUTH_SESSION_ID_LEGACY||ID of current authentication session for legacy browsers.||Session||Strictly Necessary|
|KC_RESTART||Internal cookie from Keycloak.||Session||Strictly Necessary|
|KEYCLOAK_3P_COOKIE||To detect if 3rd Party cookies are enabled. Strictly only used by Keycloak. It does not contain any sensitive data.||Strictly Necessary|
|KEYCLOAK_3P_COOKIE_SAMESITE||To detect if 3rd Party cookies are enabled. Strictly only used by Keycloak. It does not contain any sensitive data.||Strictly Necessary|
|KEYCLOAK_IDENTITY||ID of the current user.||30 days||Strictly Necessary|
|KEYCLOAK_IDENTITY_LEGACY||ID of the current user for legacy browsers.||30 days||Strictly Necessary|
|KEYCLOAK_LOCALE||Language of the auth interface.||Session||Strictly Necessary|
|KEYCLOAK_REMEMBER_ME||Internal cookie from Keycloak.||1 Year||Strictly Necessary|
|KEYCLOAK_SESSION||ID of the current browser session.||1 Year||Strictly Necessary|
|KEYCLOAK_SESSION_LEGACY||ID of the current browser session for legacy browsers.||1 Year||Strictly Necessary|
|kcIdtoken||Storage of ID tokens.||Session||Strictly Necessary|
|KcToken||Storage of auth tokens.||Session||Strictly Necessary|
Questions, comments, and requests regarding this privacy statement should be addressed by emailing: email@example.com
If you have any cause for complaint about our use of your personal data, please contact us and we will do our best to solve the problem for you. If we are unable to help, you also have the right to lodge a complaint with Ireland’s supervisory authority, the Data Protection Commissioner.
Date Policy Last Revised: Mar 26th, 2022